Skip to Content
author's profile photo Former Member
Former Member

Basic error with Xcelsius

Hi,

We are facing an error while executiong the xcelsius dashboard. It says Crystal Xcelsius has encountered a problem and needs to close and we are sorry for the inconvenience. We uninstalled the program and reinstalled its still not happening. Do we need to upgrade on something or anything to look for?

Thanks

Siva

Add a comment
10|10000 characters needed characters exceeded

Related questions

5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2012 at 11:02 AM

    Hii Siva ,

    Can you tell me what version of Xcelsius you have installed , It might be your version installed problem .

    Regards

    Sanchit

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2012 at 11:02 AM

    Have you checked the version which you have installed kindly check whether you have the latest patch installed or not if it isn't then download and install the same as it is available free at service marketplace.

    Thanks

    Varun

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Nov 22, 2012 at 11:05 AM

    also o/s and version, and machine spec can play a part in this.

    also runtime framework / addins / updates can cause program terminations

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Nov 22, 2012 at 11:31 AM

    Hi Siva,

    have you tried reinstalling MSoffice as well with the same?

    please send us error screen shot and ms office and xcelsius versions.

    Thanks,

    Sapanesh

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2012 at 11:39 AM

    Sapanesh is Right Siva as if you don't have the compatible version of office then also it gives error. Also Office 2013 is reported to have some compatibility issues with xcelcius. Kindly post the screenshots for us to understand your problem correctly.

    Thanks

    Varun

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.