Internal Reconciliation Issue

[Former Member]

Good morning experts!

I have a really nice one today!

One of our customers is trying to cancel a receipt to open an invoice and then make the Credit memo for that invoice.

Now, the issue comes that in this moment, with the payment closed the invoice's status is Open and when we cancel the payment the  invoice's status changes to Closed.

It's the first time I've seen this. Any ideas?

SAP Version 8.81 PL 10

Already tried to upgrade to 8.82 PL 6 and the issue remains.

Thank you very much!

Best regards,

Edwin.

[jitin_chawla]

Hi,

You need to also let us know what is the balance due amount in the Invoice when

1) The Invoice has a payment applied and the status is 'Open'

and

2) The Payment of the Invoice is cancelled and the status of the Invoice is 'Closed'.

Kind Regards,

Jitin

SAP Business One Forum Team