Dear Experts,
Currently, we are following the CRM standard by assigning call list to ONE organization unit (O- Sale Office) or ONE position (S - eg: Marketing Manager...).
However, we are in the situation that for a sales office we have 20 agents, but we do not want to assign a call list to that sale office, we'd like to assign the call list to only 10 agents in that sales office.
Our customer asked "are there any ways to group IC agents. Then Call list will be assigned to IC agent groups in stead of standard way?" Any customized ways? Please advise us on the possible options.
By the way, please can anyone tell me the usability of the field "Agent Group (Investigations)" in service attributes (T-code: PPOMA_CRM)? We are supposing to make use of this field, but not sure if it can be helpful. Please advise.
Thanks a lot.