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Jul 26, 2005 at 07:02 AM

Problems while configuring Solution Manager

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Hi,

We are facing some problems while configuring Service Desk and Solution Monitoring in solution manager.

1.After followed the configuration guide to setup service desk we are not able to see the link "Create Support Message" under the HELP menu in the satellite systems where as we see it in SOLMAN system.

Our systems are at the following versions.

R/3 4.6C

BIW 3.0b

Instead of "create support message" we are seing a link by

name "feedback" in Help menu.On click we are getting the same dialogue we get when we click "create support messaqe" in solman.

But when we post message through that link.

first we are getting the following error message

Error in local message system: timeout during allocate / CPI-C error CM_RESOURCE_ Message was not created"

if we try for the second time the following error message is coming..

Error in local message system: You do not have authorization to create a notifica Message was not created.

Procedure I followed..

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Through DSWP transaction after selecting the landscape I went through edit->create business partner->

from here I selected the system.After providing necessary credentials it showed the list of users registered in it.

<b>(which is incomplete ??)</b>

I have selected every user and pressed the button create

(create business partners).

Then I went to transaction IB52.

Afterselecting the Installation base as 1.

I have selected IBASE then goto->partner

There I have selected the business partner(the newly created one) and assigned him with the function "user".

This process needs to be validated.

-


2.In the configuration guide it was mentioned that every user who should be able to post messages to solman from satellite system should be assigned with the role SAP_SOL_SERVTRANS_CREATE.

But I could not find this role nor the profile S_RFC_VERS.

Not only this role but any role which I am supposed to give to the users whoom are to be used when accessing the satellite system from solman for various activities that are to be done.

Help is very much appriciated.

Thanks & Regards

<b>Mrutyunjay</b>