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author's profile photo Former Member
Former Member

SM7 SP3 Partner-dependent do not work

Hi,

I am configured Change Request Management, I configured Support Team Determination with success and now I am trying to set up a notification e-mail with a status change.

In SPPFCADM transaction, in my action, the case Partner-Dependent is checked.

In Processing Type, Method and SmartForm are assigned. Condition is good.

My problem is that action in CRM UI is not displayd. When I unchek case Partner-Dependant, my action is displayed.

Can you please, tel me how can I resolve that ?

Thanks a lot,

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2012 at 09:36 AM

    Hello Melanie,

    Did you marked checkbox 'Display in toolbox' on action definition ?

    BR,

    SAPFan

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