Hi,
I am configured Change Request Management, I configured Support Team Determination with success and now I am trying to set up a notification e-mail with a status change.
In SPPFCADM transaction, in my action, the case Partner-Dependent is checked.
In Processing Type, Method and SmartForm are assigned. Condition is good.
My problem is that action in CRM UI is not displayd. When I unchek case Partner-Dependant, my action is displayed.
Can you please, tel me how can I resolve that ?
Thanks a lot,