In Dispute Management, reason code YY is taken into consideration for automatic write off which it shouldnt be.
Could you please ensure that for sales org sorg1 ,sorg2 ,sprg3 - reason code YY is not part of the automatic write off set up.
This is the current probelm with the user.
I am new to dispute management and dont know what to check in the system.
can some one please explain and give the solution .
This will be a great help.