Dispute management reason code

[Former Member]

HI,

In Dispute Management, reason code YY is taken into consideration for automatic write off which it shouldnt be.

Could you please ensure that for sales org sorg1 ,sorg2 ,sprg3 - reason code YY is not part of the automatic write off set up.

This is the current probelm with the user.

I am new to dispute management and dont know what to check in the system.

can some one please explain and give the solution .

This will be a great help.

[Former Member]

Hello Ranjan,

We will assign the reason codes to the GL account at the company code Level, therefore check for which company code Sales Org are assigned sorg1 ,sorg2 ,sprg3, then select the company code and Click the General Ledger account on the left hand side there you can remove the reason code YY.

Path for the same:

SPRO/FSCM/Dispute Management/Process Integration with Account Receivables Accounting/Automatic Write off of Dispute Cases/Edit Settings

Hope this clarifies.

Regards

Srikanth

[Former Member]

Thanks for reply.

i did check as suggested,but i dont see any rwason code YY is assigned to GL a/c with cocd.

Please let me know anything need to check.