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Former Member
Nov 20, 2012 at 02:41 AM

Categorization - service order template details not copied into order

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Hi all,

I have setup a service order template and have assigned the template to the category within the multi level categorization.

Whenever I select the category that has the service order template assigned nothing happens whereas I expected the service order template (item) details to be copied into service order.

Any idea why the service order template items are not being copied into the service order?

I have setup the copy control correctly as I can manually select the template and copy the items.

Thanks,

John