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Error in / sap apo /cif_help_object_show

ryan_lazaro3
Participant
0 Kudos

Hi Guru,

Can you help on how to resolve the issue we are encountering in our SAP system?

When we are trying to change a delivery note of an item in a PO in ECC, we are trying to block the item in Delivery Note, then when we are now trying to save it (VL02N). we are having error telling "error calling function module / sap apo /cif_help_object_show  APO123 : screen output without connection to user".

Hoping for an answer on how we can fix this error. Thank you so much.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Ryan,

In general, such messages happen when the ERP transaction calls an APO FM that requires a response from the user; but the RFC userid used by the interface is not a dialogue user.  If the userid is a communications or system user, then the dialogue popup is prevented and instead an error is generated.

I suppose it would be possible to find every possible APO FM that would request an interactive response from the user, and then suppress the dialogue box 'somehow'.  However, it is more common to just make the RFC userid to be a dialogue user. When performing ATP in APO in particular, you MUST assign dialogue status to the RFC Userid.

In your ERP, go to SM59.  Select ABAP connections and find the connection that represents your SCM system.  Open this connection; go to the Logon & Security tab.  Make a note of the name of the User in the Logon box.

Now go into SCM.  SU01 > enter the name of that user.  Select Logon Data.  Change the user to 'A Dialogue'.  Save.

Best Regards,

DB49

babu_kilari4
Active Contributor
0 Kudos

Alternatively, you can also change the RFC user id to "Service" type instead of making it "Dialog".

Thank you
Babu Kilari

Answers (1)

Answers (1)

Parth_Soneji
Active Participant
0 Kudos

Hi All,

I am facing the same issue out of the blue. The user settings are fine. The user is set to Service user since very long and this issue did not come earlier. Now we are facing this issue while creating delivery. Is there any other reason apart from the user type?

Parth

Former Member
0 Kudos

Parth,

Are you creating the Delivery in SCM or ERP?

Best Regards,

DB49

babu_kilari4
Active Contributor
0 Kudos

Hello Parth,

What is the error code. Is it APO123 ? If yes, there seems to be some kind of pop-up that is being errored out in the background ? Did you double check the correct RFC id and the user type ? I guess in your check the ATP is enabled during delivery creation as well and it is trying to something unexpected ? Did you check if there are any short dumps in APO ? May be that gives some clue ?

Babu Kilari