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Former Member
Nov 18, 2012 at 08:27 AM

SAP SRM Offline Approval Problem - work item not processed


Hi Experts,

We are using offline approval for SCs.

All set ups are done as below -

  • Program RSWUWFMLEC is set up as background job with a system user - SRMADMIN
  • Configuration in transaction SCOT is done
  • Exit rules is defined in transaction SO50 with Exit name - CL_APPOINTMENT_REPLY with communication type 'Internet Mail' and 'Recepient Address' as '*'
  • The report 'RBBP_OFFLINE_EVAL is set up as a background job with a dialog user - WF-BATCH
  • WF-BATCH has admin role and initial password
  • Automatic forwarding of mails is set up i SBWP for user SRMADMIN to WF_BATCH in transaction SO16

Inbound mails can be seen in transaction SOIN but work items are not getting processed.

Earlier it was working fine and suddenly it stopped. When I changed the WF-BATCH to some other dialog user with exactly same roles it worked fine for few days and then again stopped.

If we check the spool of the batch job RBBP_OFFLINE_EVAL it says 'No Work item exist' but there are mails in SOIN.

We are using SRM 4.0.

Please let me know if i have missed something?