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Former Member
Nov 15, 2012 at 12:44 PM

Why would work items re-appear in business workplace

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Quick question to see if anyone has come across this behaviour. I have a client using a workflow for approving incoming invoices entered in MIRO referencing a purchase order. The work item for approving the invoice seems to re-appear in an approver's inbox a day or so after they have approved it, and they have to execute the work item twice.

I cannot find any evidence in the workflow logs that a workflow was processed for an invoice (BUS2081) twice, or triggered again after approval.

Is there a way the workflow system can fail to process a work item properly and restart it?