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author's profile photo Former Member
Former Member

Text in User Decision Text Step of Workflow

Dear All,

I am facing an issue in User Decision Step of a Workflow. For a User Decision Task, sometimes the Work Item Text is received by the User as User Decision Task description(Service Sheet decision task). But my Task in Workflow has: Release Service Entry sheet &

This text I have maintained in Step Name of Control Tab and Title of Decision Tab in the User Decision Step. But, somtimes the work item text is being sent as

Release Service Entry sheet 10000003456 and sometimes as Service Sheet decision task

I have some reports which are running based on the text of the work item.

This is happening in only Production System. In Dev and Quality systems, the Work item text is sent as Release Service Entry sheet 10000003456

Please check the screenshot attached for the Table SWWWIHEAD which shows the different work item texts for the same task in WI_TEXT field.

So, Can you please guide me to resolve the above issue.

Regards,

Rama Devi.

SES Issue.JPG (111.7 kB)
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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2012 at 11:43 AM

    Hi,

    The workitem text is taken from what you have maintained in TITLE of "DECISION" tab. What you maintain in STEP NAME of "CONTROL" tab appears in your workflow design.

    Did you check where you have maintained this text - Service Sheet decision task? I mean it should be present somewhere in the workflow or the task.

    Thanks,

    Anubhav

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2012 at 12:02 PM

    Hi Anubhav,

    Thank you for the reply. Please check the screenshots of the design.


    1.JPG (98.8 kB)
    2.JPG (52.0 kB)
    3.JPG (43.5 kB)
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  • author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2012 at 07:10 PM

    What is in the "Outcome" tab? Can you add a screenshot?

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