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Nov 13, 2012 at 02:26 PM

customizing for case management

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hoping you can assist , we are implementing pc , I am stuck with case management customizing. When I do the comparison , I find the following customizing is red:

Define case tpes

Create status profile

Create terminology profile

define number interval for case

create vaules for attribute category

define processes

After all my research , my conclusion is that this customizing needs to be copied from the 000 client. However , my basis guy is of the opionion that we need to customize this ourselves? Can you please provide some feedback on your opionions , I have search all over and could not find anywhere , How to customize to case mangement. I have work through all the best practice documents for GRC, but nothing. Please please assist.

Thank you

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