Hi All,
We have recently upgraded to Portal 7.3 SP4 and facing the following issues with the ESS & MSS Functionality. We have tried different SAP notes but no help.
1. Workflows ( HCM P&F) which were working fine before the upgrade has issues with the Approve step. When the receiving manager approves the form, request is being approved from portal with no issues but the work item is always in Ready status. SBWP has the same status. this issue is not consistent. some times, the form is routing to the next levels and some times not. There is no pattern also for this issue. some users are able to proceed with the approval process with browser refresh . During this issue, System is throwing a short dump with the following message .
"UNCAUGHT_EXCEPTION" "CX_HRBAS_INVALID_PARAMETER"
"CL_HRBAS_MESSAGE_LIST=========CP" or "CL_HRBAS_MESSAGE_LIST=========CM00G"
"IF_HRBAS_MESSAGE_HANDLER~ADD_MESSAGE"
2. When we initiate the form as HRADMIN, it’s again routing back to the same ID instead of the first level manager . We tried to analyze this issue in the workflow log and it shows first level manager has initiated even though the workflow has been initiated by HR Admin . It's little strange , The first level manager does not have capability to initiate the pre-hire form.
3. for some user ID’s , the work items are not being displayed in the UWL even though backend (SBWP) shows the work item.
4. When we login as a Manager, The direct reports (employees) being displayed are from the previous logged in Manager’s. Sometimes, this is getting resolved after clicking the refresh button and closing all the browsers.
I appreciate , if any one can share their experiences/resolutions for the above issues/ observed any discrepancies related to UWL/Browser because of the upgrade.
Thanks,
Venkatesh.