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CR 2008 Installation

I receive the following error message for 64 dll's:

Crystal Reports 2008 Setup

Error 1904.

Module C:\Program Files
(x86)\Business Objects\BusinessObjects Enterprise
12.0\Win32_x86\ReportConvTool.dll failed to register.

HRESULT-2147024769.
Contact your support personal.

I'm no geek. I need a really simple answer as to how to get this program to install.

Windows 7 Ultimate SP1

16GB RAM

64 bit OS

HP Z420 Workstation

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2 Answers

  • Posted on Nov 08, 2012 at 06:39 PM

    Unfortunately, there is no magic bullet here. This is an environmental issue, not a CR issue as such. The following is a list of things to try:

    1. Install .NET Framework 1.1 and 2.0 and then any patches Windows has for them.
    2. Install the C++ runtime distribution from Microsoft, search MS's site for it, they have multiple links for each OS.
    3. Download the latest Microsoft installer, you can go to MS's web site to get it.
    4. Check with your IT department to make sure they have not pushed out a "modified" administrator Profile to your PC. Open up regedit.exe and confirm you can change any key in Current User and Software and anything. Be sure to copy the original so you can right the value back and the usual warnings about modifying the registry.
    5. Download and install latest version of CR 2008 (SP5) from here: http://scn.sap.com/docs/DOC-27917
    6. You could also try Disabling DEP, right click on My Computer, Properties, Advanced tab and Data Execution Prevention and make sure it's set to windows Processes only. Requires a re-boot if changed.
    7. Disable any and all anti-virus and local firewalls

    - Ludek

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  • Posted on Nov 08, 2012 at 06:48 PM

    Hi Richard,

    can you refer to this particular particular post:

    http://scn.sap.com/thread/1840328

    One more suggestion that I wanted to give is try installing Crystal Report in c:\Crystal Reports location instead of using C:\Program Files (x86).

    Let us know if you face any issues.

    - Kuldeep

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