Pop up not displaying in portal

[Former Member]

Hi everyone,

     I have a webdynpro abap iview in portal. When i clikc on "HOLD" button in WDA it will ask for the pop up window .

    If i run in se80 , pop up is displaying for the user xyz.

    but for the same user xyz in portal, pop up is not displaying when clicking on the button "HOLD".

    For remaining users there is no issue with the pop up in portal and backend .

   Only for particular user in portal, pop up is not displaying and whole portal page is grayed out.

   Can anyone please sugeest me since this is happening in production portal.

Thanks for your replies.

regards

Snitha.

[MG3]

Hi Snitha

Few questions come to mind:

a. is that dialog box/pop up modal?

b. are you seeing any javascript errors in the browser?

c. are there any authorisations missing for the user that prevents the dialog-box/pop-up? you could try tracing to check for missing auth.

Thanks

Manoj

[Former Member]

Hi Manoj,

   Please find my answers below.

  1. Its a pop up modal

  2. Yes, its showing some java script error in the status bar of the browser. Please find the details below.

  Line : 1357

  Char : 13

  Error : 'document.getElementById(...)' is null or not an object.

  Code : 0

  URL  : webdynpro application URL

3. Authorizations are same like other users for whom its working.

I have no idea about this java error. Coud you please let me know if you get something

Thanks & Regards

Snitha.

[Former Member]

Hi Snitha,

Is this somehow related to popup blocker settings in the browser of that particular user, or perhaps some other browser setting?

Simon

[Former Member]

Hi simon,

    Thanks for your reply. I dont think so this is related to browser settings. Because the issue is only for particular user .In the same system if i login with other users its working but for XYZ user its not working. if its related to browser settings , it should not work for all the users in the same system.

Any other ideas please advice me ASAP.

Thanks & Regards

Snitha