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Former Member
Nov 08, 2012 at 11:21 AM

Why SAP doesn't have software support and Maintenance Team?

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Hi All,

I dont know how many you will agree with me, but at this moment of time, there are tons of documents blogs, discussion, where a person working 9-5 on SAP product wouldn't have time to read and search every single problem people face and expect non SAP employee to provide the solutions to each other.

Simply

1- Where is the Industry Specific support and maintenance team, email, phone, web page?

2- There are number of bugs in the software where users like me are wondering who to report it to.

3- SAP always ask for service contract to report a bug in their software, meaning people have to pay for bugs they face in SAP product.

4- SAP is sending millions of news letters about their webinars and new products, but they dont have any site where users can find the fixes/patches and service packs for their relevant products.

If anybody from SAP reads this , can you get back to me to explain it further.