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Former Member
Nov 08, 2012 at 07:04 AM

The field 'Status' in appointment/task going blank on Web UI


Hi Experts,

We are facing an issue as described below.

We create an appointment or task on Web UI and save. Then we open this appointment/task to edit it and save again. At this moment, on clicking the save button the field 'Status' becomes blank. However while editing(before saving) we did select the field status- say open/in process, but after clicking the save button it went blank on Web UI.

Moreover at times even if we don't update the appointment(means we just open the appointment, we see the status field as blank, and we close and open again the same appointment, we may see that there is a proper value for the field status)

It is an intermittent issue and does not happen everytime.

We are on CRM 5.0

Appreciate if anybody knows any permanent fix to this issue.