The field 'Status' in appointment/task going blank on Web UI

[Former Member]

Hi Experts,

We are facing an issue as described below.

We create an appointment or task on Web UI and save. Then we open this appointment/task to edit it and save again. At this moment, on clicking the save button the field 'Status' becomes blank. However while editing(before saving) we did select the field status- say open/in process, but after clicking the save button it went blank on Web UI.

Moreover at times even if we don't update the appointment(means we just open the appointment, we see the status field as blank, and we close and open again the same appointment, we may see that there is a proper value for the field status)

It is an intermittent issue and does not happen everytime.

We are on CRM 5.0

Appreciate if anybody knows any permanent fix to this issue.

Thanks

Yogesh

[Former Member]

Hello Yogesh,

I would debug the setter and getter-methods for this attribute to check why the value is blank. There you should be able to see the BOL-attribute value and what is passed to the UI.

The BOL-attribute value could be checked in the GENIL-BOL-Browser. There you can see if the field value was saved correctly to the BOL.

Also the event handler for the save-event would be interesting to debug, if you have entered your own coding here.

Best regards,

Thomas Wagner

[durga_prasad25]

Hello Yogesh,

We are also facing similar problem once but not in appointment/task it is in loyalty component.

you can check if any DO_DESTROY method or any function module like BAPI_BUPA_STATUS_REMOVE is calling in any specific condition.

Hope it will help you.

Best Regards,

Durga Prasad

[Former Member]

If the value is getting blanked out then there is possiblity that set method of that method is not getting called.

Thanks and Regards ,

Nikhil Kulkarni

[Former Member]

Hi Guys,

Any inputs for the above query please?

Thanks

Yogesh