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Former Member

Procurement of Service/free Equipment from AMC in Maintenance Order

Dear All,

Business Scenario: Organisation has equipments installed in the premises which are covered under vendor warranty and respective AMCs. When maintenance process (preventive or breakdown) is carried out on these equipments, services/materials are procured free of cost as part of AMC.

Process: Maintenance: Created a breakdown maintenance notification type M2 (Malfunction), Created a Maintenance Order type PM01 (Unplanned). Now I want to create a reservation/specification for a service/equipment replacement requirement as covered in AMC.

Problem description: Not being able to go ahead as I don't know what combination of entities is required to complete the process with relevant log.


1. How can I create an AMC contract with covered services listed without any value constraint and which can be availed any time within warranty period?

2. How can I link warranty and AMC?

3. Is there any specific process for equipment replacement?

4. How can I capture equipment replacement history in Equipment master data?

PS: We are not maintaining cost/value for materials/equipments (materials maintained for equipment in MM are all Non-Valuated Materials). Client only wants maintenance and inventory mnagement without capturing costs.

Please suggest the configurations.



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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 07, 2012 at 10:08 AM

    First Method:

    1. Create Service Masters which are covered by vendors

    2. Create Scheduling Agreement with the AMC or Warranty services.

    3. Create Maintenance Order with PM03 or equally configured control key.

    4. Make PR for the services as Never

    5. Create PO from already created Scheduling Agreement. Assign this PM order as Account assignment.

    6. Make the service entry sheet for the PO.

    Second Method:

    1. Create one Master PM Order for the whole contract or AMC

    2. Let system create PR for the services.

    3. Whenever you receive service from vendor, keep on create service entry sheets.

    4. Once AMC or Warranty is over, close that PR.

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