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Former Member
Nov 07, 2012 at 09:39 AM

Procurement of Service/free Equipment from AMC in Maintenance Order

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Dear All,

Business Scenario: Organisation has equipments installed in the premises which are covered under vendor warranty and respective AMCs. When maintenance process (preventive or breakdown) is carried out on these equipments, services/materials are procured free of cost as part of AMC.

Process: Maintenance: Created a breakdown maintenance notification type M2 (Malfunction), Created a Maintenance Order type PM01 (Unplanned). Now I want to create a reservation/specification for a service/equipment replacement requirement as covered in AMC.

Problem description: Not being able to go ahead as I don't know what combination of entities is required to complete the process with relevant log.

Queries:

1. How can I create an AMC contract with covered services listed without any value constraint and which can be availed any time within warranty period?

2. How can I link warranty and AMC?

3. Is there any specific process for equipment replacement?

4. How can I capture equipment replacement history in Equipment master data?

PS: We are not maintaining cost/value for materials/equipments (materials maintained for equipment in MM are all Non-Valuated Materials). Client only wants maintenance and inventory mnagement without capturing costs.

Please suggest the configurations.

Cheers!

Sheli