Dear All,
Business Scenario: Organisation has equipments installed in the premises which are covered under vendor warranty and respective AMCs. When maintenance process (preventive or breakdown) is carried out on these equipments, services/materials are procured free of cost as part of AMC.
Process: Maintenance: Created a breakdown maintenance notification type M2 (Malfunction), Created a Maintenance Order type PM01 (Unplanned). Now I want to create a reservation/specification for a service/equipment replacement requirement as covered in AMC.
Problem description: Not being able to go ahead as I don't know what combination of entities is required to complete the process with relevant log.
Queries:
1. How can I create an AMC contract with covered services listed without any value constraint and which can be availed any time within warranty period?
2. How can I link warranty and AMC?
3. Is there any specific process for equipment replacement?
4. How can I capture equipment replacement history in Equipment master data?
PS: We are not maintaining cost/value for materials/equipments (materials maintained for equipment in MM are all Non-Valuated Materials). Client only wants maintenance and inventory mnagement without capturing costs.
Please suggest the configurations.
Cheers!
Sheli