Procurement of Service/free Equipment from AMC in Maintenance Order

[Former Member]

Dear All,

Business Scenario: Organisation has equipments installed in the premises which are covered under vendor warranty and respective AMCs. When maintenance process (preventive or breakdown) is carried out on these equipments, services/materials are procured free of cost as part of AMC.

Process: Maintenance: Created a breakdown maintenance notification type M2 (Malfunction), Created a Maintenance Order type PM01 (Unplanned). Now I want to create a reservation/specification for a service/equipment replacement requirement as covered in AMC.

Problem description: Not being able to go ahead as I don't know what combination of entities is required to complete the process with relevant log.

Queries:

1. How can I create an AMC contract with covered services listed without any value constraint and which can be availed any time within warranty period?

2. How can I link warranty and AMC?

3. Is there any specific process for equipment replacement?

4. How can I capture equipment replacement history in Equipment master data?

PS: We are not maintaining cost/value for materials/equipments (materials maintained for equipment in MM are all Non-Valuated Materials). Client only wants maintenance and inventory mnagement without capturing costs.

Please suggest the configurations.

Cheers!

Sheli

[Former Member · Accepted solution]

First Method:

1. Create Service Masters which are covered by vendors

2. Create Scheduling Agreement with the AMC or Warranty services.

3. Create Maintenance Order with PM03 or equally configured control key.

4. Make PR for the services as Never

5. Create PO from already created Scheduling Agreement. Assign this PM order as Account assignment.

6. Make the service entry sheet for the PO.

Second Method:

1. Create one Master PM Order for the whole contract or AMC

2. Let system create PR for the services.

3. Whenever you receive service from vendor, keep on create service entry sheets.

4. Once AMC or Warranty is over, close that PR.

[Former Member · Accepted solution]

Use framework order to get services directly from PO in order.

[Former Member · Accepted solution]

Hi Maheswaran,

I am following first method and I am at point number 4 now. Can you specify the path for achieving point number 4?

Hi Yogesh,

I will not be able to use framework POs because my contract is on company code level. It is not specific to a plant. If I create it for one plant, I won't be able to use it for another plant.

Any further suggestion will be welcomed.

Regards

Sheli

[Former Member · Accepted solution]

In IW32, while assigning the PM03 control key to operations, you can see the column as Res./Preqby which we can control creation of PR or Reservation. There you make it as Never so that no PRs will be generated. As PO will be created from Scheduling agreement but not from PR, its not required to create PR from maintenance order.

[Former Member · Accepted solution]

Dear Maheswaran,

I have successfully completed the full process. Thanks for your quick resolution.

The only problem I am facing is : when I tick flag to accept the service in service entry sheet, it gives me error saying "  CO-doc. number assignment not possible for bus.trans. Co. Code XXXX 2 in CO area XXXX 1"

Can you please help

PS: I am doing ML81N after TECO of the order.

Regards

[Former Member · Accepted solution]

Number range should be defined for your controlling area for the CO document which will be created while doing Service Entry sheet.

It will be done in KANK transaction, I think. Please discuss with your CO consultants.

[Former Member · Accepted solution]

Thank you so much Maheswaran, You have been a great help.

The cycle is complete now

Cheers!

Sheli