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Nov 07, 2012 at 07:32 AM

Smart Form Printing in CRM WEB UI , SERVICE REQUEST

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Hi Gurus,

I have configured CRM Service request transaction and i Have a business requirement where in busines user after doing the analysis sends communication to the consumer by mail and also a hard copy of the covering letter.

There are around 12 smart forms which are been send by the business users based on the issue resolution , now I have already achieved the sending of the soft copy of this smart forms vis Workflow where in based on the codes assigned to the Service request reason it is picking up the respective smartforms while closure of the issue , however I am unable to take the print option the moment service request is closed.

I am unable to figure out the solution to achieve this.Please help if some one knows the way to do this.

Maximum points will be awarded

Regards,

AB