CATW - dropdowns not appearing but only for one user

Hi,

We have a problem where the absence/attendance type dropdown is not populated in CATW - however only one user is affected. Also, we have two identical ITS servers and the problem only appears on one of them. (We are using ITS 610, patch 25 - I know this is now unsupported but unfortunately upgrading isn't an option at the immediate moment).

Does anyone know of any reason why only this user would be affected? His authorisations have been checked etc. Is there some kind of personalisation parameter that might cause this effect? However, the dropdowns do appear when viewed on the 2nd ITS server so it would seem to be a problem within the ITS.

I have noticed that in the access.logs on ITS, this user's ID is the only one that appears - the rest have blanks instead of the usernames... Why would ITS only be recognising this user? Is there some kind of user cache that needs clearing?

Any ideas would be greatly appreciated.

Many thanks in advance.

Regards,

Jane