Hi Team,
In our production PI server, FTP sender channel stopped polling on
friday evening at around 2:13PM MDT due to which the payment
confirmation message or file was not picked from the application folder
which delayed the process of sending the same to the customer. We have
restarted(stopped and started) the communication channel from
communication channel monitoring and it started working. The file was
picked up at 7:49 PM MDT and sent to the customer.
Any clue on the root cause for this issue and also the way to
avoid it from occuring again.
Thanks,
Somya