Hi,
From a system perspective, we have 2 emails available which are triggered upon:
1. Workflow Approval Request
2. Workflow Approval / Rejection Status
Both these emails do not contain the MA / SA ID which makes it impossible for the user to understand which agreement is being referred. We do have document links in the body of the email but that is tedious and involved more clicks.
I tried using the Global token "Document_ID" in these 2 emails but system shows the long unique document ID of the contract document and not the MA / SA. E.g. it gave -21474595481352142408132.
I do know that the workflow specific tokens do not have MA ID available. Still, is there a way to embed the MA / SA ID in these emails?
Thanks,
Vikram