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Former Member
Nov 05, 2012 at 12:41 PM

Problem in deadline monitoring

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Hi Experts,

I am facing a problem in deadline monitoring.

For some cases its working fine. and for some cases deadline mails are not getting triggerd.

I have checked in SWIA transaction, in some cases there are entries in LAST AGENT and in AGENT Column and in some cases its blank.

The workitems which contains AGENT contains SELECTED in STATUS column and others are containing READY STATUS.

The Rule I checked for requested start deadline is working fine.

In SWU3 also all the configurations are done

I can't understand what is the problem here.

Its an urgent issue please help..

Thanks,