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Former Member

Problem in deadline monitoring

Hi Experts,

I am facing a problem in deadline monitoring.

For some cases its working fine. and for some cases deadline mails are not getting triggerd.

I have checked in SWIA transaction, in some cases there are entries in LAST AGENT and in AGENT Column and in some cases its blank.

The workitems which contains AGENT contains SELECTED in STATUS column and others are containing READY STATUS.

The Rule I checked for requested start deadline is working fine.

In SWU3 also all the configurations are done

I can't understand what is the problem here.

Its an urgent issue please help..

Thanks,

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5 Answers

  • Posted on Nov 05, 2012 at 12:59 PM

    Hello Dhrumit !

    What does the workflow log states when deadline is skipped ?

    Regards,

    S.Suresh.

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  • Posted on Nov 05, 2012 at 01:19 PM

    Hi,

    Please describe your scenario well if ask for help. The better your question, the better your answers will be...

    Which deadlines are you using?

    Which action do you use in the deadline? Display text or modeled?

    Are the mails being sent by extended notifications or by the workflow itself?

    You're talking about requested start, this is not about mails.

    The help on the requested start tab shows:

    How Does the Requested Start Work?

    If the requested start for a dialog work item is reached, the work item is placed in the Workflow Inboxes of the recipients.

    Rgds,

    Jeroen

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  • Posted on Nov 05, 2012 at 01:25 PM

    More information please. What sort of deadlines (latest end etc), what do they do exactly, what does the log say, how is the deadline defined (container or offset).

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  • Posted on Nov 05, 2012 at 02:46 PM

    Hi,

    Whatever I understand from your question that.

    May be you are maintain dead line monitoring for Latest Start. And deadline monitoring work only when agent did not reserve the workitem. If an agent reserved the workitem then deadline monitoring will not work as its already started.

    just check it.

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 06, 2012 at 01:33 AM

    Hi Dhrumit,

    How do you manage your deadline monitoring?

    i.e:

    - Calculation Base using ABAP codes?

    - Container assignment?

    - Master data?

    Can you share your Task Latest requested End print screen?

    I'm just wondering if that WI with the deadline monitoring got created after the deadline.

    Best regards,

    Brian

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