Dear SAP experts ,
I have an issue in the system , where the the Point Account Set is not created automatically in the system once I create the membership.
But I am able to create the POint Account Set manually but even after the creation I am not able to assign the same to any membesrhip
I have maintained the following settings :
--> No Ranges for the Membership (LOY_MSH_ID) , Member (LOY_MA_ID) and Point Account Set (LOY_PTACCT).
--> I have checked the "Auto Pas Create " under membership settings .
--> I have defined the point qualification type .
--> Also I have an active Loyalty Program created with Campaign and royalty reward group under it .
Am I missing any aditional configuration on the same .
Please suggest .
Also even after the reward rules are created to earn points , when I confirm the membership and then enroll him for the relevant campaign under the loyalty program for which the reward rule are created , the point are not accrued for "Loyalty accrual" sales order type .
I am not sure , is this because the point account set id and relevant point account set are not created for the membesrhip who is enrolled .
Please suggest with relevant guidance how to fix this .
regards ,
Pallab