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Former Member
Nov 02, 2012 at 12:52 PM

Point Account Set not created automatically during membership creation in Loyalty Management

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Dear SAP experts ,

I have an issue in the system , where the the Point Account Set is not created automatically in the system once I create the membership.

But I am able to create the POint Account Set manually but even after the creation I am not able to assign the same to any membesrhip

I have maintained the following settings :

--> No Ranges for the Membership (LOY_MSH_ID) , Member (LOY_MA_ID) and Point Account Set (LOY_PTACCT).

--> I have checked the "Auto Pas Create " under membership settings .

--> I have defined the point qualification type .

--> Also I have an active Loyalty Program created with Campaign and royalty reward group under it .

Am I missing any aditional configuration on the same .

Please suggest .

Also even after the reward rules are created to earn points , when I confirm the membership and then enroll him for the relevant campaign under the loyalty program for which the reward rule are created , the point are not accrued for "Loyalty accrual" sales order type .

I am not sure , is this because the point account set id and relevant point account set are not created for the membesrhip who is enrolled .

Please suggest with relevant guidance how to fix this .

regards ,

Pallab