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Former Member
Nov 02, 2012 at 09:43 AM

SAP CRM Interaction Center - Duplication in Call List


Dear gurus,

I'm newcomer in SAP CRM. Could you please advise me how can we avoid this case "When IC agent is calling a prospect in a call list, the same prospect is still available in the call list of other agents" in SAP CRM?

Appreciate your help on this.

Thanks in advance