Dear Experts,
As per my understanding, there is a button named "Reschedule" in Manual Call List to call back customers if you tried to reach them but they're currently NOT available. (SAP CRM Standard)
However, we are in the situation that our IC agent called a customer (WAS ABLE TO CONTACT him/her), but was asked to call him/her again for a given time.
How can system handle this case? Can we make use of button "Reschedule" in this case? Or whether we need to create a new button in Comunication toolbar?
Our customers do not like manually works, for example, taking note in Scrap pad, then calling customer again. They would like to a have an automatic message alert and a button to call back.
Please suggest.
Thanks in advance.