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Response options in campaigns in C4C

Hi everybody,

i read the following archived questions about how to use reponse options in campaigns.

https://archive.sap.com/discussions/thread/3764055,

https://archive.sap.com/discussions/thread/3572208,

https://archive.sap.com/discussions/message/15932805#15932805.

Are there any news on that? How does the reponse options work within campaings? I read that it's just for reporting and it could be seen in the tab RESPONDENTS. But this column stay empty in our system, although I sucessfully uploaded the response options in the campaign and put response categories in the survey.

Thanks for help!

BR,

Deborah

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2 Answers

  • Jan 05, 2017 at 09:52 AM

    Is it the standard to manually put the response option in the activity after processing the activity? So e.g. the campaign creates phone call actvities after a certain trigger. After the employees phoned the contacts, they manually put the response option (positiv/neutral/negativ) into the phone call. This information is then updated in the campaign. Is this the Standard?

    Are the response options from the campaign not relate to the reponses from the survey?

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  • Aug 21, 2017 at 12:39 PM

    Hi Deborah,

    This is what i understood, it is standard to select in your activity the repsonse option you have defined.

    I have created response options and classifications. So e.g. "Interested", classification "Positive". Like this i can have different options that can be classified positive, neutral etc.

    How did you get along with the subject. Right now i would like to integrate the response options directly in the lead transaction ... to make the process more efficient. But it looks as if the repsonse option field is only visible in the phone call actvity when created from a campaign.

    Did you came to the same conclusion?

    MJ

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