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Former Member

"Cannot determine reconciliation key" Bill Correction (CRM - FICA)

Hello,

I am in a project for Utilities Industry where i have to integrate CRM 7 02 Interaction Center with ECC FICA 6 05 .

When i do a Billing Correction, Steps..

1.- Select the correct invoice.

2.- Introducing the Correct Meter reading.

3.- Check and Reestimate.

4.-Create Bill

and... this point

  the system send me a message, "Cannot determine reconciliation key"

 

How i can integrate Reconciliation Key with IC CRM - FICA.?

I will appreciate your help ...

Atte.

Baruc Ahedo

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2 Answers

  • Best Answer
    Oct 31, 2012 at 11:41 PM

    Hi Baruc,

    Have you maintained the folllowing setting for reconciliation key in Easy access screen?

    SAP menu->Utilities Industry->Contract Accounts Receivable and Payable->Settings->Maintain User Group for Reconciliation Key Default    

    If not, maintain your SAP user ID with a reconciliation group. It is required if user-specific reconciliation keys are to be proposed automatically. It is freely selectable.

    Also check, if event 1113 is active or not.

    Hope it helps..

    Thanks,

    Amlan

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    • Hi Baruc,

      The error that you are getting is because of some standard validations not being met in the bill correction functionality and has nothing to do with in the integration of CRM IC with FICA.

      The error that you are getting is triggerred from the standard FM ISU_INV_UNIT_CHECK_BUILD for three scenarios against which there are standard validations which has to be met.

      I think that in your scenario, there are no leading automatic billing document and hence if there are any existing manual billing documents, they will not be invoiced until at least one additional, automatic billing document exists for the corresponding contract account.

      I would recommend you to place debugger in the FM and try to find out the exact reason for the error.

      Hope it helps..

      Thanks,

      Amlan

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    Former Member
    Dec 04, 2012 at 09:31 PM

    Hi,

    Thank for all it was a very helpful.

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