Skip to Content
0
Former Member
Oct 31, 2012 at 04:45 PM

Customer service module: partner function selection

45 Views

Hi gurus,

In sales and distribution, when a sales order is placed for a customer with more than one partner function (for example, a sold to contains 3 ship to´s), a popup is shown to choose which partner function to use in the sales order.

Question: How can I achieve the same in a service notification (Customer interaction center Module / Customer service in ECC), transaction IW51.

I have customised a partner scheme where AG- Sold to is mandatory => A customer is required when placing a service notification (OK).

But it is not possible to get a popup for partner function CP Contact persons.

Assistance will be highly appreciated!!