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Oct 31, 2012 at 08:04 AM

Problem with calling survey on CRM WEB UI for srvice message

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Hello,

I have created by means of trx. CRM_SURVEY_SUITE my custom questionnaire. And also I've made determination procedure for it (in Define Determination for Questionnaires) with using criteria (system status)

But I can't understand the mechanism - How should the survey form appears for key user IN CRM WEB UI? Is it a standard functionality fo calling this questionnaire from service message?

Dmitry.