Hello All,
I am trying to resolve an issue where we are getting error IX057 - No cost management is provided for sales document item XXXXX.
Background: This is for a utility contruction process where customers request new utility service and new line extension must be built to support the connection. The customer pays for this extension. Our business process is that first a service notificaiton is created, then a service order is completed by the service provider and then a sales contract or sales order is created to bill the customer for the work. All documents are created manually.
Current config (completed in 1998) appears to be built around a make-to-order scenario with the sales order line being entered manually on both the service notification and the service order. The sales order line is using requirements class 039/requirements type SE with account assignment category = E.
Problem: This limits the ability for us to bill multiple service orders together on a single sales document (complex job). We have removed the account assignment category E so that the service order number can be entered on the sales document line allowing multiple service orders on a single contract/order. However, the business still wants to be able to enter the sales document number on the notification and the service order for traceability. The system issues the IX057 error when we try to do this. Is there any way around this error?
They do not use any of the costing/procurement on the sales document (no COPA) and none of the materials use MRP. Resource related billing is not an option because they do not bill based on actual costs (regulation restrictions).
At the moment, the only solution we see is to use a characteristic or non-validated field to enter the sales order number on the service order/notification. Any other ideas or is there anything we are missing?
Thanks in advance!
Allison