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Former Member
Oct 29, 2012 at 03:53 PM

Incident Management Replay Button not available at Certain status



In Incident Management I am able to confirm a message as key user (with standard role) with the status new via pressing the confirm button.

Problem: When the message has the status "Solution provided" the key user only can send an answer but cannot close the message via the confirm button (same at status "Customer action"). The button is grexed out.

Can somebody help me that the key user is able to confirm the message at "Solution provided"?

Thank you