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author's profile photo Former Member
Former Member

Publication of a CR report with dynamic recipients fails for multiple recipients


currently we are facing an issue with Publication of reports.

Crystal Report for Enterprise

Source Document is a Crystal report with 5 prompt values (4 mandatory, 1 optional).

The prompt values and recipients of the Crystal report are delivered via an WebI-report (dynamic recipients).

If there aren't selected any values, the report runs with default values and successful delivers the report to all recipients.

If I filter only exactly one user and deliver prompt values via the WebI report, the report also runs successfully.

But the desired scenario is the following:

Deliver the Crystal report to all users (more than one) and deliver the prompt values and recipients via the WebI-File.

That means more than one user selected and delivering the prompt values (personalization) by the WebI-File returns always an error?

The error message says:

"Error while processing document XXX: Service Provider is not ready, please make sure the connection is open (CRS 300003)."


"...Scope batch job processing failed."

Does anyone have an idea what might be the issue?


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  • author's profile photo Former Member
    Former Member
    Posted on Oct 30, 2012 at 04:51 PM

    No one any idea?

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