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Former Member
Oct 28, 2012 at 12:15 PM

Implementation of CS in SAP 4.7

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Hi,

We are planning a project to implement CS module. As per my knowledge this is included in the license.

Basically we want a tool, where users can log per standardized templates customer's action and request for other departments.

With CS we will have a history and easy tracking/reporting. And this is all real time, and fully accessible for all users.

I would like to have information on how to start the basic modification:

- data migration

- create workflows per user group

- alert function

- e mail migration

Please inform me accordingly

My e mail johan.peijen@hotmail.com