Web intelligence slow - Windows 7 64bit

[former_member327010]

Hi all,

i recieved new computer with win 7 64bit and have a lot of trouble with web intelligence (Business objects 4.0, SP4).

It runs very very slow. I am using web browser - mozilla, latest version. On my old computer everything works fine, but it has win xp.

Both computers are using java version 1.6.0_29. Are there any issues with win 7 or the problem is somewhere in my computer?

Thanks for any help.

Best regards,

Martin Zluky

[former_member184594 · Accepted solution]

My computer is Windows 7 Enterprise 64 bit and I don't have this kind of issue. It runs pretty good and fast.

Maybe, it is your patch level. What patch level are you on BO Client tools?

[former_member327010 · Accepted solution]

hi zahid,

i dont use BO client tools, i am working only through web browser (i hope i understand what you mean ). Zahid can you tell me please what java version do you have installed ?

[former_member184594 · Accepted solution]

My java version is 1.6.0_35.

[Derek_Fox · Accepted solution]

HI Martin

I have no performance issues running Webi (Web or Rich Client version) on my laptop.

Software installed on my laptop:

• Windows 7 Professional 64-bit
• Adobe Reader 10.x
• Adobe Flash Player 11.x
• Java JDK 7 Update 9 32-bit
• Java JDK 7 Update 9 64-bit
• IE9 32-bit
• SAP GUI 730
• SAP BusinessObjects BI 4 Platform Tools

I also did adjust my laptop's virtual memory as well (formula = Installed memory [Gb] x 3 + 1.5).

Regards

derek

[former_member327010 · Accepted solution]

hi all,

thanks for your help. I reinstalled everything i could and it looks like Dereks and Ajay answers were really helpfull. Now I am using IE9 32bit with java 7 u9 and it runs good. Also tried java 1.6.0_35 and it works fine too.

Thanky you.

Best Regards,

Martin Zluky 

[CdnConnection]

Martin,

      The problem is related to Mozilla / FireFox / Chrome, try it with IE 8 or IE 9.   This is because Win7 is more tightly integrated with IE and other browsers do NOT very well.  Also the PAR for BI 4.0 does NOT support Mozilla.

https://service.sap.com/sap/support/pam

Good Luck,

Ajay Gupta

[former_member327010]

thanks but i tried IE8 and IE9, but still the same problem.

[CdnConnection]

Martin,

     Make sure you are using IE 8 - 32Bit version and also that JVM 1.6.0.35 or higher 32bit version is installed.   If the problem persists than it sounds like you have issue related to your Win7 - 64bit install.

Regards,

Ajay

[Former Member]

I see you mention that you have to use the IE 32Bit version.

We have also in this company the IE 64bit version on which webi does not work, after going back to the start webi in 32Bit version, all users receive a BWP error.

Doe you happen to know why?>

[Henry_Banks]

please open a new thread or contact support, this thread is 1+ year old.