I am facing an issue where my shopping carts are disappearing from the requestors shopping area after it has been approved from the email link. I have the following configuration in SO50
Comm Recipient Address Doc Exit Name Call
Internet Mail INBMAILSYS@SRD.xxx.com * CL_BBP_SMTP_INBOUND_OFFAPP 1
Internet Mail INBMAILSYS@SRD.xxx.com ICS CL_APOIINTMENT_REPLY 2
Internet Mail INBMAILSYS@SRD.xxx.com * /SAPSRM/CL_OFFLINEAPP_INBOUND 3
I tried changing the Doc to all ICS for all the Exit Name, but then the emails back into SRM would not get processed and the status didn't change. What am I missing. I can't have the shopping cart disappearing from the Requestors shopping area after they get into approved status. This does not stop the shopping cart from getting into the sourcing cockpit to have a PO created.
We are using classic scenario for SRM 7.0 EhP1 SP Level 7