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Former Member
Jul 19, 2005 at 09:51 PM

Multiple users on a single PDA causes incorrect Service Confirmations

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We are using MI 2.1 SP03 and Mobile Service application. When two different users (service reps) use the same device to download assignments this error happens.

User 1 confirms an assignment and DOESNOT sync the device, when user 2 logs in and syncs it, it creates a confirmation under his name. He also can see and confirm the assignments for User 1. Why is the inbox/outbox for both the users same? Why is this happening?

Thanks