We have the intention to set-up the VAR Service Desk – making use of the interface for 3rd party service desk as we need to connect our internal service desk Jira with Solution Manager.
Our scenario to configure is the following: incident initially gets created in another helpdesk system and then via the interface gets forwarded to the SAP Solution Manager system.
We do understand the steps to be performed in transaction SPRO. These have been executed.
However, in the technical documentation of the interface, we do not find the steps described to actually “CREATE” the incident in Solution Manager (original cretaed in 3rd party service desk and via interface to Solution Manager) to support our scenario.
And here we need some assistance from your side. To our understanding it is explained in the documentation to display and change messages inSolution Manager (originated in 3rd party service desk) and not the creation step itself.
Can you please give some extra support please?
Many thanks in advance for your cooperation!