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Former Member
Oct 18, 2012 at 10:28 AM

Alerts in IC agent Business role using marketing Attributes

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Hi Experts,

We need to create a Markeitng attribute say Email : Value : YES/NO, and this has to be maintinted in the BP. Once IC agent receives a Call and search for the account and confrims the Account, a Aleart should be trigger stating Email value Yes is maintained.

We tried creating an Alert in the alerts by selecting the BPIDENT :A IC Account identification screen. But it is not working.

Please share your thoughts how to do this.

Regards,

Karthik