We need to create a Markeitng attribute say Email : Value : YES/NO, and this has to be maintinted in the BP. Once IC agent receives a Call and search for the account and confrims the Account, a Aleart should be trigger stating Email value Yes is maintained.
We tried creating an Alert in the alerts by selecting the BPIDENT :A IC Account identification screen. But it is not working.
Please share your thoughts how to do this.