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Former Member
Oct 18, 2012 at 08:34 AM

SSM 10 - Goal diagram KPI status indicators issue



We are using Strategy management 10.0 SP 4 an we have reached a problem that we can't solve.

When trying to view the Goal diagram, we can see everything but the status indicators, not only on the main schema, but also when accesssing the objectives and a pop-up comes out. Those colored red/green/yellow dots never seem to appear.

We have found a SAP note regarding this issue "1703050 - Status indicators are not displayed on goal diagrams in Strategy Management".

The job is running, but although user Anonymous already existed, it seems that the job is scheduled to run with user Guest.User Guest was locked.

We unlocked it and rescheduled the CalculateScorecardJobs again.. Some data appeared in the CPMS_SCORE_STATUS table, but it seems it is only for the model created in Cubebuilder, not for the ones created in PAS.

I tried on several computers with different versions of java and internet explorer, still not displayed. So it's a problem of loading data in that table.. no useful data is present.

Please help us, I can't really find a way to solve this!

Million thanks,

Andreea D.