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SSM 10 - Goal diagram KPI status indicators issue


We are using Strategy management 10.0 SP 4 an we have reached a problem that we can't solve.

When trying to view the Goal diagram, we can see everything but the status indicators, not only on the main schema, but also when accesssing the objectives and a pop-up comes out. Those colored red/green/yellow dots never seem to appear.

We have found a SAP note regarding this issue "1703050 - Status indicators are not displayed on goal diagrams in Strategy Management".

The job is running, but although user Anonymous already existed, it seems that the job is scheduled to run with user Guest.User Guest was locked.

We unlocked it and rescheduled the CalculateScorecardJobs again.. Some data appeared in the CPMS_SCORE_STATUS table, but it seems it is only for the model created in Cubebuilder, not for the ones created in PAS.

I tried on several computers with different versions of java and internet explorer, still not displayed. So it's a problem of loading data in that table.. no useful data is present.

Please help us, I can't really find a way to solve this!

Million thanks,

Andreea D.

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    author's profile photo Former Member
    Former Member
    Posted on Nov 19, 2012 at 08:58 AM

    Dear Andreea,

    As seen in the support incident that you have opened for this issue, the command:


    was indicating the wrong date.

    After fixing this, the status indicators became available on the diagram.



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  • Posted on Oct 22, 2012 at 03:41 PM

    Hello Andreea,

    Can you please confirm that the option to Display Scorecard Status is enabled in the Diagram Manager,

    In Admin go to Context Management>Manage Strategy>Strategy Defaults and from within the Diagram Manager select Action > Properties.

    As well please confirm that the last date for the model is up to date. The goal diagram displays data based on the LastDate document in PAs, not the date selected in the Scorecard tab.

    Is there any information in the NetWeaver Java Default trace that the CalculateScorecardJobs ran successfully or not?


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    • Former Member Graham Cunningham


      Yes, we are using a png file.

      In the meantime I can see SSM 10 SP5 has been released, and I will try to update both SSM and SAP Netweaver . Don't know if it will solve the problem, but I will try this first (at least it will solve other problems).

      Thank you, I will keep you informed.


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