Need to know the program which executes the correspondance in DM

[Former Member]

Hi to all,

I beleive the question I write here is known by many of you. Therefore I beg for an answer, please.

My question is regarding the correspondance in DM (Dispute Management). We do not know which is the program that is executed when using any of the forms provided by the system: UDM_START_NOTIFICATION_INT, UDM_ESCALATION, etc.

We use the standard action profile FIN_DM, that it is linked to those standard forms. Obviously, we will need to replace the standard Action Definition: FIN_DM_START_NOTIFICATION_A, FIN_DM_ESCALATION_A, etc, to new ones.

And our question is: Where can I see the SAP program linked to those forms (or action definitions)?. I need to know where is the program becuase we need to modify the text and the information presented in the standard forms, obviously containing valuable information regarding: client codes, amounts, etc, etc which are contained in the standard forms.

Which is the SAP program that launch those forms??

Many thanks in advance

[Former Member · Accepted solution]

Please, can somebody tell me where is the call to standard forms UDM_START_NOTIFICATION_INT, UDM_ESCALATION, etc.?

Which tables content the information shown in those forms: client code, name, amount, etc, etc?

I am completely lost with this and my technical consultant is claiming for this information, in order to prepare specific forms in Dispute Management, required by our client: new escalation letters

Any hint, clue, advice would be very appreciated indeed.

Thanks in advance!

Regards.

[Chrisx · Accepted solution]

When you look at your action definition, under the processing type you will see the name of the form, form type and format.  In the standard config you mentioned this is UDM_START_NOTIFICATION_INT, Smart Forms, FIN_DM_BCS.  The button next to the format leads you to a BADI implementation for the output ("UDM_BCS_PPF").  if you drill into the method called PERSONALIZE_DOCUMENT you'll find the code that is calling the smart form.

When we did this we didn't have to change the code that calls the form.  you can just use the same FIN_DM_BCS format, but create your own Smart form.  Just copy one of the Standard forms and modify for your needs.  Just make sure the interface for the new form is the same as the standard.  If you need to read some additional data, just do it inside the smart form.

hope this helps.

[Former Member · Accepted solution]

Chris,

Thanks for your answer. I really much appreciated it. It was tremendously helpful for us.

It looks as if you are the only person with knowledge regarding Dispute Correspondance in this forum.

Best regards.