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Oct 13, 2012 at 08:40 AM

Transfering Incoming Emails

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Hi Dear Friends,

In our scenario we are using ICI Emails which are routed from BCM.

When we are trying to forward/transfer these emails to another queues/ agents in the another queues the pop-up message which shows up while transfering the emails is empty and the agent cannot transfer this email.

Please let me know if there are any explicit settings should be made on the CRM side to make them work.

Best Regards,
Raj

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