'Enter Batch' error when trying to complete Service Confirmation!

[Former Member]

Hello All,

We are trying to create service confirmation from in-house repair order. The service material and parts come up as required into the service confirmation.

But we are facing an issue when completing the service confirmation. The system gives us an error, 'Enter Batch'.

It seems like it is trying to do goods issue in ECC and is not finding the batch info, but we are not very sure of it.

Also, we wanted to know when the actual costs are updated in the internal order in ECC? is it when the reservation is made in repair order or when the service confirmation is completed?

Please suggest some hints if you can.

Thanks,

Gaurav

[Former Member · Accepted solution]

actual cost is updated in internal order during service confirmation

[vinayak1 · Accepted solution]

Hi Gaurav ,

Were you able to fix this error ? We have the same error in Service Confrimation .

MAterail Reservation is created from Service Orders and they have Batch assigned to MAterial Reservation document in ECC . But still we are getting this error when we Confirm the Order .

Highly apreciate the reply .

Regards

vinayak

[Former Member]

Hello Gaurav

Try to do the same goods issues in ERP directly and check if the same error is coming.

whats the exact error you are getting.

Actual cost is updated in internal order when service confirmation is created.

Regards

Naresh

[Former Member]

Hi Naresh,

Thanks again for providing your inputs.

When we do the goods issue in ERP, the batch is not filled up automatically. We have to select the batch number from f4 and then post the goods issue. I suppose this might be the reason its not getting the batch info when creating the service confirmation from CRM?

So after material reservation is done in ERP (triggered when selecting the spare part in CRM), there is no other logistic step happening in ERP until the service confirmation is created? (what i mean is no picking or goods issue to be done manually in ERP. This should be done by service confirmation?) Please let us know.

Thanks a lot for your time. Really appreciate it.

Regards,

Gaurav