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Loyalty Member Activity not getting created

Former Member
0 Kudos

Hi,

I have created a created a sale order through IC webclient. Sales order is created successfully.

But the Membership activities are not created for the corresponding sale order in the membership.

I hv done the config settings in SPRO :

  • Define Member Activity Categories and type
  • Define Categories for Sales order Integration.

Please let me know in case any more config is required.

Thanks in advance.

Regards

Vishal

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Vishal,

Pls. check settings of the sales order integration on the the below path.

CRM->Marketing->Loyalty Management->Member activities->Define categories and type of sales order integration

Dialog structure--- Define header activity types

Loyalty Scenario= EARN

MA category ID=ACCRUAL

MA Type=PRODUCT

ProcOnHold=Blank(MA processing delay)

slordsysst=I1005(completed)

Also note that if your are using different MA type, make sure to copy all the fields mentioned in the MA type = PRODUCT.

Regards

Pramod

Former Member
0 Kudos

Hi Pramod,

I am also facing the same issue. I have maintained the values as you mentioned, still the membership activity not created.

FYI.... PFA....

How to solve the issue ?

Thanks,

Vimal

Former Member
0 Kudos

Hi Vimal,  Pls. check the following settings for S.O. integration. 1. CRM->Marketing->Loyalty Management->Member activities->Define categories and type of sales order integration 2. Define point types for sales order integration under channel integration.  If both are set properly, then MA would create based on the Sales order status = Completed and Sales order shouldn't have any errors.  Is MA getting created without sales order ? pls. check.  One more thing you can try is,give some value say 10 min delay in processing and check whether MA is created and scheduled.  Also try creating sales orders through IC.  I hope it works based on the above pointers.  Cheers, Pramod

Former Member
0 Kudos

Hi guys,

Use the item activity creation instead header activity. Also check if you have authorization to create this activity types.

Regards,

David Faustini

Answers (0)