on 10-09-2012 8:04 AM
Hi,
I have created a created a sale order through IC webclient. Sales order is created successfully.
But the Membership activities are not created for the corresponding sale order in the membership.
I hv done the config settings in SPRO :
Please let me know in case any more config is required.
Thanks in advance.
Regards
Vishal
Hi Vishal,
Pls. check settings of the sales order integration on the the below path.
CRM->Marketing->Loyalty Management->Member activities->Define categories and type of sales order integration
Dialog structure--- Define header activity types
Loyalty Scenario= EARN
MA category ID=ACCRUAL
MA Type=PRODUCT
ProcOnHold=Blank(MA processing delay)
slordsysst=I1005(completed)
Also note that if your are using different MA type, make sure to copy all the fields mentioned in the MA type = PRODUCT.
Regards
Pramod
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Hi Vimal, Pls. check the following settings for S.O. integration. 1. CRM->Marketing->Loyalty Management->Member activities->Define categories and type of sales order integration 2. Define point types for sales order integration under channel integration. If both are set properly, then MA would create based on the Sales order status = Completed and Sales order shouldn't have any errors. Is MA getting created without sales order ? pls. check. One more thing you can try is,give some value say 10 min delay in processing and check whether MA is created and scheduled. Also try creating sales orders through IC. I hope it works based on the above pointers. Cheers, Pramod
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