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Former Member
Oct 09, 2012 at 06:26 AM

END button does not refresh alert timer.

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Hi All,

I need your suggestion for below mentioned issue:

when I go to press end button in toolbar to stop alert for incoming call,fax and email from genesys queues,

Then alert timer does not refresh and it keeps counting.

since alert timer does not stop, IC does not show new call coming from queue.

Pls help me.

Thanks

Nilesh