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Former Member
Oct 04, 2012 at 07:05 PM

BO XI R3.1 SP5: Failed to Process Request

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Hi,

We have installed Business Objects Enterprise XI 3.1 SP5 with an evaluation license key that is valid until 15/11/2012. When trying to run a report, we are receiving the below message:

Failed to process the request!!

All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled

com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown: All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled detail:All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled The exception originally thrown was com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown: All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled and had the following message: All the servers with CMS <servername>, cluster @<servername>:6400 and kind fileserver are down or disabled

We have checked all the Servers in the CMC and it is running and enabled. The servername is the same everywhere. The InputFileRepository & OutputFileRepository is up and running and is enabled as well. The database type we are using for repository is “SQL Anywhere 12”, which comes installed along with BOXI installation.

Any idea what could be the issue?

Thanks in advance.