How to set up the Central Reaction Alert on Solution Manager

[Former Member]

Hi gurus,

  I need to configure the CCMS Alert on Solution Manager to send emails.

  How can i set up this function?

  I tried to read more about on SAP Market Place, but i didn't find a concise way to do it.

Thank you in advance.

Denis

http://denisfg.blogspot.com

[Former Member · Accepted solution]

Hi Denis,

Please find the below link

http://scn.sap.com/people/brendan.ocallaghan/blog/2011/10/03/setting-up-ccms-auto-reactions-and-anal...

http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/30237989-0901-0010-70a4-944691eb5e52

Thanks

Ramesh Nair

[Former Member · Accepted solution]

Hi Ramesh,

  Thank you for your reply.

  I'm implementing your tips.

Thanks

Denis

[Former Member · Accepted solution]

Hi Ramesh,

  I configured the agent on SAT system Quality and I adjusted the Solution Manager in Solution_Manager transaction. I can see the system on RZ21 for "Auto Reaction Assign" and on Solution_Manger.

  Now, I noticed my SAT system is sending the emails by itself, informing about the events.Is it correct? 

  Doesn't the emails have be sent from Solution Manager?

Thank you again.

Denis

http://denisfg.blogspot.com

[Former Member · Accepted solution]

Hi Denis,

I think you are little bit confused, if your SAT system sending mails by itself, then what is the use of solution manager? If anything happens to your SAT system, then who will sent alert? That means your mail should trigger from solman (CEN).

Please go through below link sure it will help you.

http://scn.sap.com/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-config...

http://wiki.sdn.sap.com/wiki/display/Basis/SAP+CCMS+Installation+and+Registration

Thanks

Ramesh Nair

[Former Member · Accepted solution]

Hi Ramesh,

I'm checking your links.

Thank you in advance.

Denis

[Former Member · Accepted solution]

Hi Ramesh,

  Thank you for your great tips.

  Now, I can see the alerts on tcode SOLUTION_MANAGER , assign the Reactions on RZ21, but the alerts doesn't send emails.

   What can i check?

Thank you in advance?

Denis

http://denisfg.blogspot.com

[Former Member · Accepted solution]

Hi,

Did you configured scot in solution manager? If yes then check the status in sost. or sent a test mail to your id.

go to tcode sbwp --- new message----- to your id

Thanks

Ramesh Nair

[Former Member · Accepted solution]

Hi Ramesh,

I already configured tcode SCOT and got success with SBWP with a new message.

  But the alerts aren't been sending by email.

Thank you again.

Denis

[Former Member · Accepted solution]

Hi Ramesh,

  I found the problem, the email set into user used like sender was wrong.

Thank you in advance.

Denis

http://denisfg.blogspot.com

[Former Member]

Hi,

I have to add the two emails for CCMS Alerts.

please let me know how to add ?

I am unable to add two emails ( Recipint tab ) in above screenshot.

Regards,

Arun

[Lluis]

Hello Denis, If you are using solution manager 7.1 you have to setup technical monitoring for setup notifications like old ccms.

You can check information on http://service.sap.com/rkt-solman -> solution manager 7.1 -> Technical Operations -> technical monitoring.

Once technical monitoring setup is done you have to go to MAI Monitoring and Alerting Infrastructure

regards,

Luis

[Former Member]

Hello Luis,

  Thank you for your reply.

   Does this method works like a central of alerts from Production, Quality and Development?

Solution Manager     7.0 EHP 1.

Kernel                      701

Basis Component   SAPKB70108

ST                            400 SAPKITL437

Thank you again.

Denis

http://denisfg.blogspot.com

[Lluis]

yes but you will have to upgrade your solution manager to 7.1, that operation is not available on 7.01.

on rkt-solan, you can get an overview:

https://websmp203.sap-ag.de/~sapidb/011000358700000479252011E/index.htm

[Former Member]

Hi Luis,

   I'm planning to upgrade the Solution Manager to 7.1.

   By the way, do you have a link or a reference explain it?

Thank you again.

Denis

[Lluis]

To explain the Upgrade ?

Before to think on a upgrade, do you have to remember that if your actually functionality of Solution Manager is only to approve downloads or generate stacks SAP recommend that you do a new solman installation.

At Seidor, we have to make an upgrade because we have a huge landscape infrastructure connected to our solution manager, a lot of support ,message, and more solution manger functionality setup and running; for that we have to go to upgrade direction.

what use do you have on your solution manager ?

Regards,

Luis

[Former Member]

After the Solution Manager installation for consultants, they didn't implement the main functions on SolMan (like Service Desk, Central Monitoring Alert,etc).

  Now, I'm searching more about and implementing it.

   My firsts steps are to implement the Service Desk and Central Monitoring Alert sending emails when a new alert appear.

Thank you for your fast response.

Denis

[Former Member]

Hello Denis,

Given you have already configured SCOT to send outgoing mails from your Solution Manager system, all you need to do is configure method CCMS_OnAlert_Email (you can also copy this to create your own) to specify your destination mail address and then assigning this method to specific MTEs you want to be alerted upon. Check this link -

http://help.sap.com/saphelp_nw70/helpdata/en/2c/abb2e7ff6311d194c000a0c93033f7/content.htm

You can also check tutorials under marketplace/rkt-solman for your solman version.

Thanks,

Samik

[Former Member]

Hi Samik,

   Thank you for your response.

    If i want to send emails about alerts from Production, Quality and Development systems, is the same procedure?

    I want to central the sender alerts on Solution Manager.

Denis

http://denisfg.blogspot.com

[Former Member]

Hello Denis,

Yes you can centrally manage alerting for you entire landscape. Goto RZ21in Solution Manager --> Goto Technical Infrastructure from Menu -->Configure Central system --> Assign Central Auto Reaction.

Here you can choose the system SID, MTE and the Auto Reaction Method. I think you need to Distribute Assignments at the end.

Thanks,

Samik

[Former Member]

Hello Samik,

  I'm applying this steps and another question...

How can i insert the systems on column "System ID" at the RZ21?

Thank you in advance.

Denis

http://denisfg.blogspot.com

[Former Member]

Hello Denis,

One of the prerequisites for this step involves connecting your managed/monitored system to your Solman system CEN.

The monitored components with SAP Basis are linked with CEN using the CCMS agent  The agent must have a release status of at least version 6.10. 

You can determine the version of the CCMS agent by calling it with the option -v (such as: sapccm4x -v)

For your Solman version check this link -

http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ac/825f18c02e454dac8da51f4eb22265/frameset.htm

Thanks,

Samik

[Former Member]

Hi Samik,

  I noticed which we have a test system sid listed on column "System SID" and the others systems aren't there.

  I executed the command sapccm4x -v on that system test and another system, but the out is the same.

Test system SID

maqtst:tstadm 2> sapccm4x -v

      CCMS version  20040229, 64 bit, multithreaded, Non-Unicode

      compiled at   Oct 30 2010

      systemid      324 (IBM RS/6000 with AIX)

      relno         7000

      patch text    patch collection 2010/2, OSS note 1453112

      patchno       278

INFO Runtime:

      running on    maqtst AIX 1 6 000ACB9AD400

      running without profile

Quality System

maqqa:qaladm 1> sapccm4x -v

      CCMS version  20040229, 64 bit, multithreaded, Non-Unicode

      compiled at   Oct 30 2010

      systemid      324 (IBM RS/6000 with AIX)

      relno         7000

      patch text    patch collection 2010/2, OSS note 1453112

      patchno       278

INFO Runtime:

      running on    maqqa AIX 1 6 000ACB9AD400

      running without profile

Thank you again.

Denis

[Former Member]

Hi Samik,

    I found the path...

    I accessed the SMSY, accessed the menu Landscape Components -> Product Systems -> SAP ERP -> SID -> SAP ECC Server. So, I created a RFC for system monitoring.

    Now, I can see the SID on column on RZ21.

Thank you.

Denis

[Former Member]

Hi Denis,

Thanks for your feedback. Yes you can create RFC for monitoring, but recommended is to set this through agent installation. If you want Java stack included, you have to do it anyway.

Thanks,

Samik

[Former Member]

Hi Samik,

  Thank you for your reply.

   I downloaded the CCMSAgent and extrated on /usr/sap/ccms.

   Now, I'm a little confused. Do i need to install this agent on Solution Manager? Or, Do I need to install this agent on our systems which we want to monitor?

Thank you in advance.

Denis

[Former Member]

Hi Denis,

You need to install this in your managed/monitored systems.

Thanks,

Samik

[Former Member]

Thank you Samik,

  I'm installing the agent in our systems and testing the service to send the emails.

Thanks,

Denis