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Manual removal of EPM Add-In

Jan 03, 2017 at 09:51 PM

1.5k

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Former Member

I'm trying to get the EPM add-in installed on a computer and every time I run the installer, it prompts me to "upgrade" the add-in. I say yes, and the installer completes. Yet I cannot see the program in Add/Remove Software. The software will not show up as installed when the user visits the BPC area in our SAP system. It seems like there are bits of the application left behind so the installer thinks it's upgrading something that isn't there. How do you manually remove this application so that I can get it to install properly?

We are using the EPM 10 SP20 .Net 3.5 version.

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Former Member

Hi Kevin,

Is the EPM Add-in alraedy installed or your are installing it? Because if its a new installation then I dont remmeber it asking to Upgrade while installing! Something is wrong or missing...Can you share the screenshot??

JP

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7 Answers

Vadim Kalinin Jan 04, 2017 at 09:19 AM
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In Windows programs add/remove you can see "EPM add-in for Microsoft Office" - you can remove it here!

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Former Member

Vadim he is not able to see it there too......he mentioned "Yet I cannot see the program in Add/Remove Software.".

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May be he is looking for different name? T

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Former Member
Vadim Kalinin

Maybe...:)

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Former Member Jan 04, 2017 at 03:00 PM
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This is the prompt I'm receiving when trying to install the plugin. As I mentioned, it's not listed in Add/Remove.



epm-prompt.png (12.2 kB)
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"As I mentioned, it's not listed in Add/Remove." Please confirm using screenshot!

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P.S. Do you have administrator rights for the account you use to install EPM add-in?

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Former Member Jan 04, 2017 at 08:47 PM
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It's on a computer I support that's not easily available. Here is a dump of the applications installed when querying via PowerShell. And yes, I do have administrator rights on this computer as does the regular user.

64 Bit HP CIO Components Installer 18.2.4
Adobe Flash Player 24 ActiveX 24.0.0.186
Adobe Flash Player 24 NPAPI 24.0.0.186
Adobe Reader XI (11.0.18) 11.0.18
Adobe Refresh Manager 1.8.0
Adobe Shockwave Player 11.5 11.5.6.606
Apple Application Support (32-bit) 4.1.2
Apple Application Support (64-bit) 4.1.2
Apple Mobile Device Support 9.1.0.6
Apple Software Update 2.1.4.131
Attachmate EXTRA! X-treme 9 9.0.2358
BGInfo 4.16 4.16
Bonjour 3.1.0.1
Bradford Persistent Agent 4.1.1.24
Check Point Endpoint Security - Full Disk Encryption 7.4.1587
Cisco AnyConnect Secure Mobility Client 3.0.11042
Cisco AnyConnect Secure Mobility Client 3.0.11042
Cisco AnyConnect Start Before Login Module 3.0.11042
Cisco WebEx Meeting Center for Internet Explorer 8.29.3100
Cisco WebEx Meetings
Citrix Online Launcher 1.0.393
Citrix online plug-in (DV) 12.1.64.1
Citrix online plug-in (HDX) 12.1.64.1
Citrix online plug-in (PNA) 12.1.64.1
Citrix online plug-in (SSON) 12.1.64.1
Citrix online plug-in (USB) 12.1.64.1
Citrix online plug-in (Web) 12.1.64.1
Citrix online plug-in 12.1.64.1
Citrix Receiver Updater 3.1.0.64091
Configuration Manager Client 5.00.8239.1000
Crystal Reports for Enterprise 4.0 14.0.2.364
Crystal Reports for Enterprise 4.0 SP4 Patch 6 update 14.0.4.880
Crystal Reports for Enterprise 4.0 SP4 update 14.0.4.738
CrystalReports141 14.1
CutePDF Writer 2.8
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell ControlVault Host Components Installer 64 bit 2.3.309.1625
Dell Touchpad 8.1200.101.127
DHTML Editing Component 6.02.0001
EasyMP Network Projection Ver.2.81 2.8.1.0
Engineering Client Viewer 7.0
Entrust IdentityGuard Soft Token 1.0.0
Fitbit Connect 2.0.0.6630
Google Chrome 55.0.2883.87
Google Toolbar for Internet Explorer 1.0.0
Google Toolbar for Internet Explorer 7.5.8231.2252
Google Update Helper 1.3.25.11
Google Update Helper 1.3.32.7
Herramientas de corrección de Microsoft Office 2016: español 16.0.4417.1000
Hyperion Interactive Reporting Web Client 9.0.0.0.0
IDT Audio 1.0.6454.0
iManage FileSite 8.5 85.3005.25
iManage FileSite 8.5 NS AddOn 2012.10.12
Intel PROSet Wireless
Intel(R) Management Engine Components 8.1.0.1281
Intel(R) Network Connections Drivers 18.1
Intel(R) Processor Graphics 9.17.10.3040
Intel(R) Rapid Storage Technology 11.2.0.1006
Intel(R) SDK for OpenCL - CPU Only Runtime Package 2.0.0.37149
Intel(R) USB 3.0 eXtensible Host Controller Driver 1.0.8.251
Intel® PROSet/Wireless WiFi Software 15.03.1000.1637
Intel® Trusted Connect Service Client 1.24.738.1
iTunes 12.3.2.35
Java 8 Update 91 (64-bit) 8.0.910.14
Java 8 Update 91 8.0.910.14
Java Auto Updater 2.8.91.14
McAfee Agent 5.0.3.272
McAfee Client Proxy 1.2.0.8
McAfee Host Intrusion Prevention 8.00.0402
McAfee Host Intrusion Prevention 8.00.0402
McAfee VirusScan Enterprise 8.8.07000
Microsoft .NET Framework 4 Client Profile 4.0.30319
Microsoft .NET Framework 4 Client Profile 4.0.30319
Microsoft .NET Framework 4 Extended 4.0.30319
Microsoft .NET Framework 4 Extended 4.0.30319
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 Primary Interop Assemblies 14.0.4763.1024
Microsoft Office 2010 Primary Interop Assemblies 14.0.4763.1150
Microsoft Office 64-bit Components 2016 16.0.4417.1000
Microsoft Office Access MUI (English) 2010 14.0.7015.1000
Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.7015.1000
Microsoft Office Excel MUI (English) 2010 14.0.7015.1000
Microsoft Office Groove MUI (English) 2010 14.0.7015.1000
Microsoft Office InfoPath MUI (English) 2010 14.0.7015.1000
Microsoft Office Office 64-bit Components 2007 12.0.6612.1000
Microsoft Office Office 64-bit Components 2010 14.0.7015.1000
Microsoft Office OneNote MUI (English) 2010 14.0.7015.1000
Microsoft Office Outlook MUI (English) 2010 14.0.7015.1000
Microsoft Office PowerPoint MUI (English) 2010 14.0.7015.1000
Microsoft Office Professional Plus 2010 14.0.7015.1000
Microsoft Office Professional Plus 2010 14.0.7015.1000
Microsoft Office Proof (English) 2007 12.0.6612.1000
Microsoft Office Proof (English) 2010 14.0.7015.1000
Microsoft Office Proof (French) 2007 12.0.6612.1000
Microsoft Office Proof (French) 2010 14.0.7015.1000
Microsoft Office Proof (Spanish) 2007 12.0.6612.1000
Microsoft Office Proof (Spanish) 2010 14.0.7015.1000
Microsoft Office Proofing (English) 2007 12.0.4518.1014
Microsoft Office Proofing (English) 2010 14.0.7015.1000
Microsoft Office Proofing (English) 2016 16.0.4417.1000
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2016 - English 16.0.4417.1000
Microsoft Office Publisher MUI (English) 2010 14.0.7015.1000
Microsoft Office Shared 64-bit MUI (English) 2007 12.0.6612.1000
Microsoft Office Shared 64-bit MUI (English) 2010 14.0.7015.1000
Microsoft Office Shared 64-bit MUI (English) 2016 16.0.4417.1000
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 12.0.6612.1000
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 14.0.7015.1000
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2016 16.0.4417.1000
Microsoft Office Shared MUI (English) 2007 12.0.6612.1000
Microsoft Office Shared MUI (English) 2010 14.0.7015.1000
Microsoft Office Shared MUI (English) 2016 16.0.4417.1000
Microsoft Office Shared Setup Metadata MUI (English) 2007 12.0.6612.1000
Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.7015.1000
Microsoft Office Shared Setup Metadata MUI (English) 2016 16.0.4417.1000
Microsoft Office Visio 2007 Service Pack 3 (SP3)
Microsoft Office Visio 2007 Service Pack 3 (SP3)
Microsoft Office Visio MUI (English) 2007 12.0.6612.1000
Microsoft Office Visio Standard 2007 12.0.6612.1000
Microsoft Office Visio Standard 2007 12.0.6612.1000
Microsoft Office Word MUI (English) 2010 14.0.7015.1000
Microsoft Policy Platform 1.2.3602.0
Microsoft redistributable runtime DLLs VS2008 SP1(x86) 9.0
Microsoft redistributable runtime DLLs VS2010 SP1 (x86) 10.0.40219.1
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs 12.0.4518.1014
Microsoft Silverlight 5.1.50901.0
Microsoft Skype for Business Entry 2016 16.0.4417.1000
Microsoft Skype for Business MUI (English) 2016 16.0.4417.1000
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
Microsoft Visual C++ 2005 Redistributable 8.0.61001
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 12.0.21005.1
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 12.0.21005.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 12.0.21005
MSXML 4.0 SP2 (KB973688) 4.20.9876.0
MSXML4.0 redistributable 4.0.0.0
NSFont 1.0
Outils de vérification linguistique 2016 de Microsoft Office - Français 16.0.4417.1000
RCMD 5.0.2128.1
Required Runtimes 13.0.0.0
SAP Business Explorer 7.30
SAP BusinessObjects Analysis
SAP BusinessObjects Live Office 4.0 SP4 14.0.4.738
SAP BusinessObjects Live Office 4.0 SP4 Patch 6 update 14.0.4.880
SAP Crystal Reports for Enterprise 4.1 SP5 update 14.1.5.1501
SAP GUI for Windows 7.30 7.30 Compilation 2
SAP JNet
SAPSetup Automatic Workstation Update Service
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) 2
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2) 2
Security Update for Microsoft .NET Framework 4 Client Profile (KB2894842v2) 2
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972106) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972215) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2978125) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2979575v2) 2
Security Update for Microsoft .NET Framework 4 Client Profile (KB3023221) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB3032662) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB3037578) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB3074547) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB3097994) 1
Security Update for Microsoft .NET Framework 4 Client Profile (KB3098778) 1
Security Update for Microsoft .NET Framework 4 Extended (KB2487367) 1
Security Update for Microsoft .NET Framework 4 Extended (KB2736428) 1
Security Update for Microsoft .NET Framework 4 Extended (KB2742595) 1
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2) 2
Security Update for Microsoft .NET Framework 4 Extended (KB2894842v2) 2
Security Update for Microsoft .NET Framework 4 Extended (KB3037578) 1
Security Update for Microsoft .NET Framework 4 Extended (KB3098778) 1
Security Update for Microsoft Access 2010 (KB3101544) 32-Bit Edition
Security Update for Microsoft Excel 2010 (KB3128037) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2883033) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3114442) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3118301) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3128020) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553432) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2889841) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2956063) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2956076) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3054984) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3085528) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3101520) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3114400) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3115120) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3118380) 32-Bit Edition
Security Update for Microsoft Office Visio 2007 suites (KB3114740) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB3114883) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB3118313) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2920812) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB3118378) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB3114395) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB3114872) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB3128034) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002) 1.0.0
Skype for Business Basic 2016 16.0.4417.1000
SMS Client Setup Bootstrap 4.00.6487.2000
Symantec Enterprise Vault Outlook Add-In 11.0.0.1351 11.0.1351
TEC-IT TBarCode SAPwin 9.0 9.0.1.11691
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition
vcredist_x86 1.0.0
Virgin Pulse Sync 3.0.20
VNC Server 5.1.1 5.1.1
VNC Viewer 5.1.1 5.1.1
WinZip9-0SR1 9.0

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Vadim Kalinin Jan 04, 2017 at 09:10 PM
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Looks like you have 2007 and 2010 office installed on this PC - can result in the EPM installation issues...

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Former Member Jan 04, 2017 at 09:14 PM
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Office was probably upgraded at some point from 2007 to 2010. That said, I might try to strip everything Office/Office products (like Visio) out and go with 2010 only. I might give that a shot......

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Looks like some cleanup is required...

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Former Member Jan 05, 2017 at 07:20 AM
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Kevin, I see SAP BusinessObjects Analysis in the programs list.....have you installed Analysis for Office previously???? If yes....then you wont be able to install the EPM ADD-In separately.....which is why its asking to upgrade it but nothing will happen and the reason why you dont see the EPM Addin in the Add/Remove!

With Analysis for Office you have EPM Add-in Plug installed along with!

Please confirm...

Regards,

JP

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Former Member Feb 08, 2017 at 10:03 PM
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A suggestion is to try re-installing the EPM add-in. Normally (not always), installer (as a general term) programmed with a common installer framework (like MSI, NSI, IS, or WIX) would register itself in the proper registry which leads to the entry showing up in Program Features add/remove. A forced re-installation will refresh the registry. There are cases when installer detects same files, it won't proceed. If reinstallation does not work, go to program files and program files (x86) to manually delete the folders, and go to users\<id>\AppData\Local and ..\Roaming and delete relevant sub folders. Then, try reinstallinig again.

If you are not IT savvy, better not mess up with Users folder. Give it to your IT support to fix.

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