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Former Member

Manual removal of EPM Add-In

I'm trying to get the EPM add-in installed on a computer and every time I run the installer, it prompts me to "upgrade" the add-in. I say yes, and the installer completes. Yet I cannot see the program in Add/Remove Software. The software will not show up as installed when the user visits the BPC area in our SAP system. It seems like there are bits of the application left behind so the installer thinks it's upgrading something that isn't there. How do you manually remove this application so that I can get it to install properly?

We are using the EPM 10 SP20 .Net 3.5 version.

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  • Former Member

    Hi Kevin,

    Is the EPM Add-in alraedy installed or your are installing it? Because if its a new installation then I dont remmeber it asking to Upgrade while installing! Something is wrong or missing...Can you share the screenshot??

    JP

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7 Answers

  • Jan 04, 2017 at 09:19 AM

    In Windows programs add/remove you can see "EPM add-in for Microsoft Office" - you can remove it here!

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    Former Member
    Jan 04, 2017 at 03:00 PM

    This is the prompt I'm receiving when trying to install the plugin. As I mentioned, it's not listed in Add/Remove.


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    Former Member
    Jan 04, 2017 at 08:47 PM

    It's on a computer I support that's not easily available. Here is a dump of the applications installed when querying via PowerShell. And yes, I do have administrator rights on this computer as does the regular user.

    64 Bit HP CIO Components Installer 18.2.4
    Adobe Flash Player 24 ActiveX 24.0.0.186
    Adobe Flash Player 24 NPAPI 24.0.0.186
    Adobe Reader XI (11.0.18) 11.0.18
    Adobe Refresh Manager 1.8.0
    Adobe Shockwave Player 11.5 11.5.6.606
    Apple Application Support (32-bit) 4.1.2
    Apple Application Support (64-bit) 4.1.2
    Apple Mobile Device Support 9.1.0.6
    Apple Software Update 2.1.4.131
    Attachmate EXTRA! X-treme 9 9.0.2358
    BGInfo 4.16 4.16
    Bonjour 3.1.0.1
    Bradford Persistent Agent 4.1.1.24
    Check Point Endpoint Security - Full Disk Encryption 7.4.1587
    Cisco AnyConnect Secure Mobility Client 3.0.11042
    Cisco AnyConnect Secure Mobility Client 3.0.11042
    Cisco AnyConnect Start Before Login Module 3.0.11042
    Cisco WebEx Meeting Center for Internet Explorer 8.29.3100
    Cisco WebEx Meetings
    Citrix Online Launcher 1.0.393
    Citrix online plug-in (DV) 12.1.64.1
    Citrix online plug-in (HDX) 12.1.64.1
    Citrix online plug-in (PNA) 12.1.64.1
    Citrix online plug-in (SSON) 12.1.64.1
    Citrix online plug-in (USB) 12.1.64.1
    Citrix online plug-in (Web) 12.1.64.1
    Citrix online plug-in 12.1.64.1
    Citrix Receiver Updater 3.1.0.64091
    Configuration Manager Client 5.00.8239.1000
    Crystal Reports for Enterprise 4.0 14.0.2.364
    Crystal Reports for Enterprise 4.0 SP4 Patch 6 update 14.0.4.880
    Crystal Reports for Enterprise 4.0 SP4 update 14.0.4.738
    CrystalReports141 14.1
    CutePDF Writer 2.8
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dell ControlVault Host Components Installer 64 bit 2.3.309.1625
    Dell Touchpad 8.1200.101.127
    DHTML Editing Component 6.02.0001
    EasyMP Network Projection Ver.2.81 2.8.1.0
    Engineering Client Viewer 7.0
    Entrust IdentityGuard Soft Token 1.0.0
    Fitbit Connect 2.0.0.6630
    Google Chrome 55.0.2883.87
    Google Toolbar for Internet Explorer 1.0.0
    Google Toolbar for Internet Explorer 7.5.8231.2252
    Google Update Helper 1.3.25.11
    Google Update Helper 1.3.32.7
    Herramientas de corrección de Microsoft Office 2016: español 16.0.4417.1000
    Hyperion Interactive Reporting Web Client 9.0.0.0.0
    IDT Audio 1.0.6454.0
    iManage FileSite 8.5 85.3005.25
    iManage FileSite 8.5 NS AddOn 2012.10.12
    Intel PROSet Wireless
    Intel(R) Management Engine Components 8.1.0.1281
    Intel(R) Network Connections Drivers 18.1
    Intel(R) Processor Graphics 9.17.10.3040
    Intel(R) Rapid Storage Technology 11.2.0.1006
    Intel(R) SDK for OpenCL - CPU Only Runtime Package 2.0.0.37149
    Intel(R) USB 3.0 eXtensible Host Controller Driver 1.0.8.251
    Intel® PROSet/Wireless WiFi Software 15.03.1000.1637
    Intel® Trusted Connect Service Client 1.24.738.1
    iTunes 12.3.2.35
    Java 8 Update 91 (64-bit) 8.0.910.14
    Java 8 Update 91 8.0.910.14
    Java Auto Updater 2.8.91.14
    McAfee Agent 5.0.3.272
    McAfee Client Proxy 1.2.0.8
    McAfee Host Intrusion Prevention 8.00.0402
    McAfee Host Intrusion Prevention 8.00.0402
    McAfee VirusScan Enterprise 8.8.07000
    Microsoft .NET Framework 4 Client Profile 4.0.30319
    Microsoft .NET Framework 4 Client Profile 4.0.30319
    Microsoft .NET Framework 4 Extended 4.0.30319
    Microsoft .NET Framework 4 Extended 4.0.30319
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2010 Primary Interop Assemblies 14.0.4763.1024
    Microsoft Office 2010 Primary Interop Assemblies 14.0.4763.1150
    Microsoft Office 64-bit Components 2016 16.0.4417.1000
    Microsoft Office Access MUI (English) 2010 14.0.7015.1000
    Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.7015.1000
    Microsoft Office Excel MUI (English) 2010 14.0.7015.1000
    Microsoft Office Groove MUI (English) 2010 14.0.7015.1000
    Microsoft Office InfoPath MUI (English) 2010 14.0.7015.1000
    Microsoft Office Office 64-bit Components 2007 12.0.6612.1000
    Microsoft Office Office 64-bit Components 2010 14.0.7015.1000
    Microsoft Office OneNote MUI (English) 2010 14.0.7015.1000
    Microsoft Office Outlook MUI (English) 2010 14.0.7015.1000
    Microsoft Office PowerPoint MUI (English) 2010 14.0.7015.1000
    Microsoft Office Professional Plus 2010 14.0.7015.1000
    Microsoft Office Professional Plus 2010 14.0.7015.1000
    Microsoft Office Proof (English) 2007 12.0.6612.1000
    Microsoft Office Proof (English) 2010 14.0.7015.1000
    Microsoft Office Proof (French) 2007 12.0.6612.1000
    Microsoft Office Proof (French) 2010 14.0.7015.1000
    Microsoft Office Proof (Spanish) 2007 12.0.6612.1000
    Microsoft Office Proof (Spanish) 2010 14.0.7015.1000
    Microsoft Office Proofing (English) 2007 12.0.4518.1014
    Microsoft Office Proofing (English) 2010 14.0.7015.1000
    Microsoft Office Proofing (English) 2016 16.0.4417.1000
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2016 - English 16.0.4417.1000
    Microsoft Office Publisher MUI (English) 2010 14.0.7015.1000
    Microsoft Office Shared 64-bit MUI (English) 2007 12.0.6612.1000
    Microsoft Office Shared 64-bit MUI (English) 2010 14.0.7015.1000
    Microsoft Office Shared 64-bit MUI (English) 2016 16.0.4417.1000
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 12.0.6612.1000
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 14.0.7015.1000
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2016 16.0.4417.1000
    Microsoft Office Shared MUI (English) 2007 12.0.6612.1000
    Microsoft Office Shared MUI (English) 2010 14.0.7015.1000
    Microsoft Office Shared MUI (English) 2016 16.0.4417.1000
    Microsoft Office Shared Setup Metadata MUI (English) 2007 12.0.6612.1000
    Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.7015.1000
    Microsoft Office Shared Setup Metadata MUI (English) 2016 16.0.4417.1000
    Microsoft Office Visio 2007 Service Pack 3 (SP3)
    Microsoft Office Visio 2007 Service Pack 3 (SP3)
    Microsoft Office Visio MUI (English) 2007 12.0.6612.1000
    Microsoft Office Visio Standard 2007 12.0.6612.1000
    Microsoft Office Visio Standard 2007 12.0.6612.1000
    Microsoft Office Word MUI (English) 2010 14.0.7015.1000
    Microsoft Policy Platform 1.2.3602.0
    Microsoft redistributable runtime DLLs VS2008 SP1(x86) 9.0
    Microsoft redistributable runtime DLLs VS2010 SP1 (x86) 10.0.40219.1
    Microsoft Save as PDF Add-in for 2007 Microsoft Office programs 12.0.4518.1014
    Microsoft Silverlight 5.1.50901.0
    Microsoft Skype for Business Entry 2016 16.0.4417.1000
    Microsoft Skype for Business MUI (English) 2016 16.0.4417.1000
    Microsoft Visual C++ 2005 Redistributable (x64) 8.0.56336
    Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
    Microsoft Visual C++ 2005 Redistributable 8.0.61001
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 12.0.21005.1
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 12.0.21005.1
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 12.0.21005
    MSXML 4.0 SP2 (KB973688) 4.20.9876.0
    MSXML4.0 redistributable 4.0.0.0
    NSFont 1.0
    Outils de vérification linguistique 2016 de Microsoft Office - Français 16.0.4417.1000
    RCMD 5.0.2128.1
    Required Runtimes 13.0.0.0
    SAP Business Explorer 7.30
    SAP BusinessObjects Analysis
    SAP BusinessObjects Live Office 4.0 SP4 14.0.4.738
    SAP BusinessObjects Live Office 4.0 SP4 Patch 6 update 14.0.4.880
    SAP Crystal Reports for Enterprise 4.1 SP5 update 14.1.5.1501
    SAP GUI for Windows 7.30 7.30 Compilation 2
    SAP JNet
    SAPSetup Automatic Workstation Update Service
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) 2
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2) 2
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2894842v2) 2
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2972106) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2972215) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2978125) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2979575v2) 2
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3023221) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3032662) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3037578) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3074547) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3097994) 1
    Security Update for Microsoft .NET Framework 4 Client Profile (KB3098778) 1
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367) 1
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428) 1
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595) 1
    Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2) 2
    Security Update for Microsoft .NET Framework 4 Extended (KB2894842v2) 2
    Security Update for Microsoft .NET Framework 4 Extended (KB3037578) 1
    Security Update for Microsoft .NET Framework 4 Extended (KB3098778) 1
    Security Update for Microsoft Access 2010 (KB3101544) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3128037) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2883033) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3114442) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3118301) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB3128020) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553432) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2889841) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956063) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956076) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3054984) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3085528) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3101520) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3114400) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3115120) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3118380) 32-Bit Edition
    Security Update for Microsoft Office Visio 2007 suites (KB3114740) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB3114883) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB3118313) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB2920812) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB3118378) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB3114395) 32-Bit Edition
    Security Update for Microsoft Visio 2010 (KB3114872) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB3128034) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002) 1.0.0
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    SMS Client Setup Bootstrap 4.00.6487.2000
    Symantec Enterprise Vault Outlook Add-In 11.0.0.1351 11.0.1351
    TEC-IT TBarCode SAPwin 9.0 9.0.1.11691
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
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    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
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    VNC Server 5.1.1 5.1.1
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    WinZip9-0SR1 9.0

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  • Jan 04, 2017 at 09:10 PM

    Looks like you have 2007 and 2010 office installed on this PC - can result in the EPM installation issues...

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    Former Member
    Jan 04, 2017 at 09:14 PM

    Office was probably upgraded at some point from 2007 to 2010. That said, I might try to strip everything Office/Office products (like Visio) out and go with 2010 only. I might give that a shot......

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    Former Member
    Jan 05, 2017 at 07:20 AM

    Kevin, I see SAP BusinessObjects Analysis in the programs list.....have you installed Analysis for Office previously???? If yes....then you wont be able to install the EPM ADD-In separately.....which is why its asking to upgrade it but nothing will happen and the reason why you dont see the EPM Addin in the Add/Remove!

    With Analysis for Office you have EPM Add-in Plug installed along with!

    Please confirm...

    Regards,

    JP

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    Former Member
    Feb 08, 2017 at 10:03 PM

    A suggestion is to try re-installing the EPM add-in. Normally (not always), installer (as a general term) programmed with a common installer framework (like MSI, NSI, IS, or WIX) would register itself in the proper registry which leads to the entry showing up in Program Features add/remove. A forced re-installation will refresh the registry. There are cases when installer detects same files, it won't proceed. If reinstallation does not work, go to program files and program files (x86) to manually delete the folders, and go to users\<id>\AppData\Local and ..\Roaming and delete relevant sub folders. Then, try reinstallinig again.

    If you are not IT savvy, better not mess up with Users folder. Give it to your IT support to fix.

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