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Problem Exporting Crystal Report To Excel

I posted this the other day in the wrong forum - so please excuse me if you end up reading it twice

I have a web site that generate reports as pdf, word, excel, csv, or html. It has been running for years. I just moved to a new server running Windows 2008 and IIS 7(from 2003 and IIS 6). Everything still works fine, except that exporting to excel causes a crash which kills the web process. The rather unhelpful error message is copied below.

The only thing I can think of is that some driver is missing, but I don't know what it might be. I have examined my original web server and can't find any clues.

Can anyone tell me what I might be missing?

Using Crystal Reports for VS 2010.

Error detail:

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

Exception code: 0xe06d7363

Fault offset: 0x000000000000cacd

Faulting process id: 0x144

Faulting application start time: 0x01cd95ba6538c464

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: a38e50f8-01ad-11e2-9bbb-d4ae529d25d9

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1 Answer

  • Best Answer
    Sep 20, 2012 at 03:40 PM

    I'm not aware of any issues like this.

    Make sure you are on SP3:

    http://scn.sap.com/docs/DOC-7824

    (Do not use SP 4 as you are using a web app and there are viewer issues with SP 4...)

    Other than that, I'd recommend logging:

    1) Process Monitor

    2) Charles / Fiddler

    - Ludek

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